Frequently asked questions

Do I need a membership to buy tickets?

No. Buying is open to everyone — you just need a free account to check out. Browsing listings is free too.

What fees do I pay as a buyer?

On tickets, a flat 5% buyer fee is added at checkout. On parking passes, it's a flat $5 per pass. Any applicable sales tax is calculated and shown on the checkout page before you pay — no surprises.

How will I receive my tickets?

It depends on how the seller delivers. Either you get a secure download link by email, or the seller transfers the tickets straight to your phone through the official app (Ticketmaster, Auburn TUF, and similar). Your order page shows exactly what to expect.

Is my purchase protected?

Yes. Your payment is held securely and is not released to the seller until 48 hours after the event is scheduled to start. If something goes wrong, you have a 48-hour window after the event is scheduled to start to open a dispute and our team steps in.

How many tickets can I buy?

Up to 8 tickets and 2 parking passes per game, per order. Need more for a group? Email grouptix@ambushtix.com and we'll help.

What happens if the event is cancelled?

If an event is officially cancelled, we automatically refund every affected order — you don't need to do anything.

My tickets didn't work or never arrived. What do I do?

Open a dispute from your order page within 48 hours of when the event is scheduled to start. The seller's payout is paused immediately and our team reviews it, usually within 48 hours.

Do I have to pay to sell?

No. Seller membership is free and automatic with every account — there's no subscription to sell. You only pay a flat 5% fee, and only when a ticket actually sells.

How do I get verified to sell?

From your account page, tap "Verify your identity." You'll do a quick one-time ID check (a photo of your ID plus a selfie) through Stripe Identity. Once we approve it, your listings go live. We never see or store your ID ourselves.

What does it cost to sell?

A flat 5% fee, taken out of your payout only when a ticket sells. If it doesn't sell, you owe nothing.

When do I get paid?

Your payout is released 48 hours after the event is scheduled to start, once the buyer's dispute window has closed.

How do I deliver tickets to the buyer?

For tickets, two ways: transfer them through the official app (Auburn TUF / Paciolan), or upload a PDF / e-ticket — you choose when you create the listing. Parking passes are delivered through TIXR. Either way, we walk you through it after a sale.

Can I edit or cancel a listing?

Yes. Open your listing and use the Edit or Cancel buttons. You can change details like price and quantity any time before it sells.

What's the difference between Seller and Buyer membership?

Seller membership is free and automatic — every account has it, so anyone can list tickets (after the one-time ID check). There's no separate buyer membership: buying is open to everyone with a free account.

How do I cancel my Buyer membership?

Go to the Membership page and open the billing portal. You can cancel any time, and you keep access until the end of the period you've already paid for. Cancelling never affects your ability to sell.

Why is there a membership at all?

The yearly Buyer membership is what lets us keep buyer fees low — a flat 5% on tickets (and just $5 per parking pass) — instead of the double-digit "convenience" charges the big resale sites pile on.

How do you verify sellers?

Every seller completes an identity check (photo ID + selfie) through Stripe Identity before their listings can go live. That's what keeps the marketplace honest.

How does Buyer Protection work?

When you buy, your money is held safely by our payment processor and is not paid out to the seller until 48 hours after the event is scheduled to start — so a seller can't take the money and disappear.

I signed up with Google or Facebook. How do I sign back in?

Just use the same "Continue with Google" (or Facebook) button you used to sign up — it signs you right back in.

How do I reset my password?

On the sign-in page, tap "Forgot password," enter your email, and we'll send you a reset link.

How do I delete my account?

You can request account deletion any time — see the Privacy Policy for how, or email support@ambushtix.com and we'll take care of it.